At our office, we have developed a method to ensure that our clients are able to reach the attorney when it is necessary to do so. Because each case, particularly those in litigation, require the undivided attention of the attorney working on it, and because we have a fairly large number of clients, it would be highly distracting and inappropriate if the attorney were to remove his attention from his work each and every time any client called in and had a question.
In many ways, it is similar to making an attempt to personally speak with your doctor while they are in the middle of an examination or in the middle of performing a surgical procedure. Preparation of an injury case is, in many ways the same. Just like surgery, distraction from preparation of a client’s case at the wrong time can throw off the attorney’s concentration and train of thought, and result in a mistake that could negatively impact the case, particularly if they are in the middle of preparing a client’s case for trial or for depositions.
Accordingly, as a solution to this issue, if it is necessary for you to speak with the attorney, a 15-minute telephone conference will be set up between you and the attorney by the paralegal. These conferences are typically held on Tuesdays and Thursdays between 4 p.m. and 6 p.m.. If more time than 15 minutes is required, then the conference will be scheduled for longer than that.
We have found this to be an excellent solution to ensuring good communication with our clients, while at the same time making sure the attorneys have sufficient, uninterrupted time to focus on the tasks involved in each case.